our policies



(416) 243-2584

1397 Bayview Avenue
Toronto, Ontario
M4G 3A6



Scent-Free Policy

For the comfort and safety of our clients and staff, we ask that you please refrain from using perfumes and colognes or other scented personal care products, when visiting the clinic.


Cancellation Policy

Out of respect for our practitioners and other clients, all appointments require 24-hour notice of cancellation. Missed appointments or cancellations with less than 24-hour notice will be subject to a fee.


Payments and Insurance

Payments are due at the time of your appointment. We accept Visa, Mastercard, Amex, Debit and Cash.

Please confirm with your insurance company if and how much coverage you have. We will provide an itemized receipt to you which you can submit to your insurance company for reimbursement or use for personal income tax purposes.


Privacy Policy

Personal Information is information about you that is not publicly available. At Bayview Natural Health Clinic (BNHC) we are committed to maintaining the privacy and confidentiality of the Personal Information in our care and to do so we have adopted the following recognized principles and practices aligned with privacy legislation.


At BNHC we are responsible for the Personal Information in our care, including health information, and for compliance with requirements set out in applicable legislation pertaining to its collection, use, retention and disclosure. 

Identifying Purposes

We will identify the purposes for which we collect Personal Information prior to, or at the time we collect the information from you. Primarily, we collect information to deliver patient care, administer your account, maintain and carry out our relationship with you, provide services and products that may be of interest to you, and meet our legal and regulatory obligations. 


Your knowledge and consent is required to collect, use, or disclose your Personal Information. Consent may be express - verbal or written - or implied, depending on the circumstances or the sensitivity of the information. Exceptions to consent requirements may arise for medical reasons, such as incapacity, for security reasons or as permitted or required by law.    

Limiting Collection

We will only collect your Personal Information for the purposes we have identified to you.  

Limiting Use, Disclosure, and Retention

Your Personal Information will not be used or disclosed for any purpose other than that for which it was collected and for which we have your consent, or as required by applicable law.  Your information will be retained in our files for as long as it is needed to fulfill its purposes, or meet any legal, audit or regulatory body requirements.  


We will make every effort to ensure that your Personal Information is accurate, complete and up-to-date.  We will not update your information unless it is necessary for the purpose for which it was collected. 


At BNHC we have put safeguards in place that are appropriate to the sensitivity of your Personal Information. We maintain physical, electronic, and procedural security safeguards and limit access to your information to those employees and internal and external service providers who assist us in providing our services to you.

Openness and Access

At BNHC, we are here to answer any questions you may have about our policies and practices related to the management of your Personal Information. With some exceptions, you have the right to request access to your Personal Information and request amendments, if needed. If you have questions or concerns, you can contact the head of our clinic, Dr. Sharon Kelly, ND:

By email: skelly@bayviewnaturalhealth.com

By mail: 1397 Bayview Avenue, Toronto, ON, M4G 3A6  

By phone: 416 243 2584 

Challenging Compliance

In the event that your concerns about the privacy of your Personal Information are not addressed or resolved, you can file a complaint with the Information and Privacy Commissioner of Ontario at https://www.ipc.on.ca/privacy/filing-a-privacy-complaint/


Terms of Use

By using this site, you signify your Assent and Agreement to these Terms of Use. 

The materials found on this web site are copyrighted and all rights are reserved. 



Facts and information at this web site are believed to be accurate at the time they were placed on the web site. Changes may be made at any time without prior notice. All data provided on this web site is to be used for information purposes only. 


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